Our Technical Support team provides specialist support for a variety of hardware devices and software applications.
Phone and Web Support
While many of our vendors provide technical support, the information they provide can often be highly technical and overly complicated. To make life easier, Barcode Dynamics provides its clients with phone support, as well as access to an information portal (intranet). Our portal has practical information on a range of topics, including software upgrades and patches, system resets and quick fixes / shortcuts.
Configuration and Testing
On larger projects, Barcode Dynamics is able to configure and test devices prior to deployment. This process may also involve asset tagging and fleet documentation tasks.
Barcode Dynamics is certified to repair a broad range of devices and printers, as per vendor guidelines. Our repair centre located at Morningside in Brisbane carries a large inventory of spare parts, and is able to collect “failed” equipment from your premises.
For devices and equipment that must be returned to the vendor for repair, Barcode Dynamics will manage the Return Merchandise Authorization (RMA) process. We’ll collect the device(s) from your office and work with the relevant vendor to meet the required turnaround time. Handheld devices will always come back from our repair centre in a “clean” and “re-configured” state - ready to go straight back into the field.
Our proactive management of enhanced warranty contracts ensures that your devices are always covered.